Customer Care Company Ltd. – Telecoms & Technology

 Privacy Policy

 

Your Privacy is Important to us

This notice informs you how we use the information you give us and how we protect your privacy.  It also explains your rights under the UK Data Protection Act (update 2018) and the EU General Data Protection Regulations 2018.  We abide by UK Law and our data protection regulator within the UK is the Information Commissioners Office (details below). In taking our customers’ data seriously, we have been registered with the ICO (Information Commissioner’s Office since 2011 and Our licence number is Z2729993. This can be confirmed on www.ico.org.uk

Collecting of and purpose for your information

We have to retain our customers’ information to provide the supply, installation, maintenance, technical support and customer care covering Telecommunications, Technology, IT, EPOS, CCTV Security, Broadband Internet and other related services. We offer a range of payment services such as direct debits and card payment options for our clients. To provide such a service, we may need to collect personal data such as name, address, contact details.

We also perform credit checks and regularly monitor the status of our customers this information may be used when considering extending credit to customers.

Your information may be used to introduce you to the services we offer, to help with ongoing administration, to contact you with any review or changes that are applicable, for our own business research and analysis.

It is not possible for us to provide the installation, support and maintenance for our customers without storing personal data such as business names, addresses, telephone numbers, email addresses, contact names and details of products and services on which we provide such services.

We may obtain data from individual customers or from employer firms.

Sharing your data

We may share your personal data with the following organisations –

  • The Financial Conduct Authority with whom we are regulated or other regulated bodies as required
  • We may verify your identity by searching publicly available records held by credit reference agencies
  • Third party Finance Companies who we may use to offer finance facilities
  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them

 

We will not sell or share your information with any other third parties unless we have obtained additional consent from you.

Your rights regarding your data

  • We will not hold your information for any longer than is necessary and as a maximum no longer than 5 years after you have terminated as a client of our firm unless there is a lawful basis for retention
  • Should your data be inaccurate we will rectify this without delay
  • Should you wish us to delete your data at any point, please contact the office as shown further below to make the request. This will be actioned unless there is a lawful basis for us to retain the information in which case you will be advised accordingly
  • Should you wish to transfer your data to another organisation, please contact the office as below and we will organise this for you
  • You can request access to your data at any time. We will provide you with a full copy within one month of your request
  • You can withdraw consent to us holding and processing your information at any time. Please contact the office as below should you wish to do this
  • We may provide you with updates and bulletins which are appropriate to your service on an ongoing basis – this will be explained to you if it is applicable. You can opt out of these should you wish to – contact us and advise us if you wish to

Security

We have in place a full information security policy, business continuity and disaster recovery plans. We take data security very seriously and have in place we feel the most secure options available to store and transfer your data securely.  We can provide details on request.

Our contact details

Should you wish to contact us in relation to any issues within this notice, please contact:

Data Protection Officer

Customer Care Company Limited

181 – 183
The Rock
Bury
BL9 0NE

You will be responded to as promptly as possible

 

Your right to complain

Should you wish to make a complaint in relation to data protection issues relating to our firm, you can contact us as above or you can contact our regulator as follows:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

www.ico.org.uk

Consent

We are required under the Regulations to obtain your consent to our collection, processing, sharing and holding of your personal data.  Please ensure you have read this notice fully and accept all that it contains.  If you have any queries, please contact us directly. Please contact us should you not be able to read or understand this notice sufficiently.